M360 STRATEGY

For the work that's too big, too sensitive or too cross-functional to run the usual way.

M360 Strategy helps executive teams plan and deliver acquisitions, customer experience and AI programs, and company-wide transformations. You get a senior leader who sets up the structure, earns your leaders' trust and stays in the work until it runs on its own.

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Hans Meijer, Managing Principal of M360 Strategy
~$14Bin acquisitions integrated
1,100+properties moved onto one platform
~2Mcustomers served by a rebuilt contact center and AI
20+ yrsleading complex programs

How I help

Four kinds of work, all with the same thread: many functions, outside parties, sensitive information and an executive team that needs it done right.

M&A integration

Integration office setup and Day 1 planning through systems and people cutover, stabilization and a playbook for the next deal.

Customer experience and AI

Contact center modernization, one shared knowledge base, flexible staffing and AI rolled out from pilot to full scale.

Transformation office

Governance, portfolio priorities, business cases and executive and board reporting for company-wide change.

Program management

PMO setup, delivery standards that hold up, and turnaround of programs that have stalled.

Selected work

Two recent programs for Public Storage, an S&P 500 REIT.

M&A INTEGRATION · 2023–2026

Integrating ~$14B in acquisitions

Three acquisitions in three years, including the largest in company history, moved onto one brand and one way of operating.

1,100+properties
1,300+team members
~600Kcustomers
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CUSTOMER EXPERIENCE & AI · 2023–2025

Rebuilding customer service, from contact center to AI agent

A phased rebuild for about 2 million customers, then an AI agent scaled from 1% to 100% of calls.

90%interactions digital
−38%cost per interaction
71→89%positive sentiment
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What you can expect

The value isn't a methodology. It's a senior leader who makes complex work clear, earns trust quickly and sees it through.

Structure, fastA clear plan, governance and owners in the first weeks, even when the situation is messy.
Clear decisionsHard problems sized in numbers and broken into steps your leaders can act on.
Trust at the topReporting built for executives and boards, and relationships that let the work move.
Hands-on to the finishComfortable on the business and technology sides, and in the work until it runs on its own.

Every engagement is shaped around your needs and built to deliver the results that matter most.

Trusted by

Clients and past employers in real estate, healthcare, energy, retail and beverage distribution.

Hans Meijer
About

Hans Meijer, Managing Principal

For most of my career, I've been the person companies call when a project is too big, too sensitive or too cross-functional to run the usual way. Since 2023 that has meant leading or co-leading about $14 billion in acquisitions for Public Storage and rebuilding its customer service for about 2 million customers.

Before founding M360 Strategy in 2019, I was a VP at Optum and built the enterprise PMO at Sentry Data Systems. I'm equally at home on the business and technology sides, and I stay close to the work the whole way. Based in South Florida and working with clients nationwide, on-site or remote. Fluent in English and Spanish.

Have an integration, transformation or AI rollout that has to go right?

Tell me what you're facing. I'll tell you how I can help, whether that's a defined project, interim leadership or ongoing advisory support.

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